Every guest and every employee is my responsibility
My day typically consists of a lot of ad-hoc tasks.
When you're running an organization with around 1,000 employees across 11 restaurants and an administration, I've had to step back from having an overview of each restaurant. More or less, anyway. Instead, I have hired a team of senior supervisors, HR staff, payroll, and accounting - who work directly with the management of each restaurant.
My tasks are, therefore, primarily strategy development. Of course, I am obliged to follow the overall strategy that McDonald's sets out. However, it's perfectly legal to add on the strategy foundation and refine the areas you are most passionate about.
I also act as a sounding board for my senior leadership team, where each team member is responsible for operating a group of restaurants. Together, we bring our strategy foundation into play in the restaurants and follow up on KPIs and whatever else is needed. But at the end of the day, I have the ultimate responsibility for every guest who enters my restaurants and for each of my employees," Michael points out.
Construction projects galore!
"When McDonald's comes up with new inputs to the overall strategy, it's my job to implement the new initiatives, as I have done with the McCafes.